Shop the fountain →Shop the fountain →Last updated: 6 October 2026
Fresh water for your cat, with free tracked UK delivery. For help with an order, contact info@kittlebrook.com.
Tracked UK delivery is free. Available destinations and any delivery charges are displayed at checkout before you pay. We ship from the UK.
We aim to dispatch your order within two calendar days of purchase. Dispatch means handing your parcel to the carrier; it does not mean delivery within two days.
Delivery time after dispatch depends on the destination and carrier. Contact us before ordering for the current delivery estimate. Your dispatch email includes tracking so you can follow your parcel. If an item is delayed or unavailable, we will contact you with the available options.
We send tracking details to the email address used at checkout after dispatch. Tracking may take time to update after the carrier receives the parcel.
Check your delivery address before ordering. If it needs correcting, email us as soon as possible with your order number. We will try to help before dispatch; changes may not be possible once the parcel is with the carrier.
If tracking has stopped updating, delivery is overdue or your parcel arrives damaged, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution. Photographs can help us assess damage, but do not limit your statutory rights.
Your Kittlebrook fountain comes with our 90-day money-back guarantee and 12-month replacement support. See our Return and refund policy for details.
Kittlebrook
info@kittlebrook.com
Monday–Friday, 9am–5pm. We aim to reply within 24 hours on business days.