Shop the fountain →Shop the fountain →Last updated: 6 October 2026
If your cat will not drink from your Kittlebrook fountain, contact us within 90 days of delivery and send it back for a full refund of the fountain or kit purchase price. Normal use during this home trial does not disqualify you from the promise.
Email info@kittlebrook.com with your order number and tell us you would like to return it. We will provide return instructions and the correct return address. Clean and dry the fountain, and return the kit components you received. Original packaging is helpful but is not required for statutory returns.
You pay return postage for a change-of-mind or home-trial return. We cover reasonable return postage for faulty, damaged or incorrectly supplied items. Use a service that gives proof of posting.
Refunds are made to the original payment method. We process refunds within 14 days of receiving the returned goods or evidence they have been sent back, where required by law. Your payment provider may take additional time to display the refund. Standard delivery charges, if paid, are refunded where required by law.
For eligible online purchases, you may cancel without giving a reason within 14 days of delivery, then have a further 14 days to return the goods. Contact us by email to cancel. Any lawful reduction for handling beyond what is necessary to inspect goods does not apply to normal fountain use under our 90-day home trial.
If an item is faulty, damaged or not as described, contact us so we can arrange a suitable remedy. Our promises do not restrict your rights under consumer law, including rights to a refund, repair or replacement.
If your fountain stops working during the first 12 months after delivery under normal use, contact us with your order number. We will help diagnose the problem and replace the faulty part or fountain free of charge. Follow the cleaning and use instructions. Your statutory rights continue independently of this support period.
Kittlebrook
info@kittlebrook.com